Shipping and Delivery
Last updated: December 2024
Our Shipping Promise
We are committed to delivering your books safely and on time. Our reliable shipping partners ensure that your orders arrive in excellent condition. Read below for detailed information about our shipping and delivery policies.
Shipping Methods
We offer multiple shipping options to suit your needs:
Standard Shipping
Delivery within 7-10 business days. Economical option for non-urgent orders.
₹50 - FREE above ₹500
Express Shipping
Delivery within 3-5 business days. Perfect for urgent book needs.
₹150 - FREE above ₹1000
Overnight Delivery
Next day delivery available in selected cities.
₹250 - City dependent
Local Pickup
Pick up your order from our store location.
FREE
Delivery Timeline
Here's what to expect after placing your order:
Order Confirmation (Within 1 hour)
You'll receive an email confirming your order with a detailed invoice.
Processing (1-2 business days)
Our team prepares your books for shipment and verifies order details.
Shipped (Within 3 business days)
Your package is shipped and you receive a tracking number via email.
Delivered
Your books arrive at the specified address. Delivery date depends on selected shipping method.
Delivery Areas
We deliver across India with special coverage for major cities:
Metro Cities (Same Day/Next Day)
- • Delhi NCR
- • Mumbai
- • Bangalore
- • Hyderabad
- • Chennai
- • Kolkata
All Other Cities (3-5 Days)
- • Tier 1 & Tier 2 cities
- • Small towns
- • Semi-urban areas
- • Please allow additional time for remote areas
Track Your Order
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package in real-time on our website or the courier's website. Updates are sent automatically to keep you informed every step of the way.
What If There's a Delivery Issue?
We stand behind every delivery. In case of any issues:
Lost Package
If your package doesn't arrive within 5 days after expected delivery, contact us immediately for an investigation.
Damaged Books
Report any damage within 48 hours of delivery with photos for immediate resolution.
Wrong Order
If you receive the wrong books, contact us with your order number and we'll send the correct items.
Order Cancellation
Orders can be cancelled within 24 hours of placement. Once shipped, cancellations are not possible, but you can refuse delivery or initiate a return through our refund policy.
Questions About Shipping?
Our customer service team is here to help. Reach us at rentachapter@gmail.com or call us during business hours for any shipping-related queries or concerns.